AI Automation🇰🇪 Kenya
87%
reduction in processing time
Replaced a 5-day manual loan approval workflow with an AI pipeline that reviews applications, checks credit history, and routes decisions in under 4 hours.
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AI Agents
🇰🇪 Kenya24/7 WhatsApp Support Agent
Deployed a WhatsApp AI agent that handles order status, returns, and product questions instantly, escalating only the conversations that genuinely need a person.
Client: An online retailer shipping across East Africa
68%of tickets resolved without a human
The challenge
Where things stood
A three-person support team was answering the same handful of questions — order status, delivery timelines, return policy — dozens of times a day over WhatsApp, often hours after the customer first messaged. Response time during peak sales periods stretched past a day.
The approach
What we did
- Designed conversation flows covering the top 20 support questions by ticket volume
- Built the agent on Voiceflow with a live order-status lookup against the store's backend
- Integrated with the WhatsApp Business API for a native chat experience
- Set clear escalation triggers — refund disputes and complaints route straight to a human
- Shipped an analytics dashboard tracking deflection rate and conversation quality
The outcome
What changed
- 68% of incoming WhatsApp tickets now resolve without any human involvement
- Average response time dropped from hours to under 10 seconds
- The support team reallocated two-thirds of their time to complex, high-value cases
Tech stack
VoiceflowVapi.aiAfrica's Talking
More proof
Other results
Web Development🌍 International
3.2×
increase in order volume
Built a Next.js + Supabase wholesale ordering platform with live inventory, tiered pricing, and automated invoicing for a UK-based importer.
Read the full storyData & Business Intelligence🇰🇪 Kenya
KES 2.4M
monthly cost savings identified
Unified GPS tracking, fuel logs, and driver performance data into a Metabase dashboard that surfaced route inefficiencies the team could not see in spreadsheets.
Read the full storyReady to see what’s possible?
A 20-minute intro call is free. A 90-minute Paid Discovery Session is $500 / KES 25,000 — and ends with a clear, actionable roadmap for transforming how your business operates.
hello@biran.co.ke · WhatsApp: +2547142987206