AI Automation🇰🇪 Kenya
87%
reduction in processing time
Replaced a 5-day manual loan approval workflow with an AI pipeline that reviews applications, checks credit history, and routes decisions in under 4 hours.
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Content Creation
🇰🇪 KenyaTechnical Documentation Overhaul for a Fintech API
Rewrote a fintech's developer documentation from the ground up, turning a common source of support tickets into a self-serve integration guide.
Client: A Kenyan fintech offering a payments API
58%reduction in integration support tickets
The challenge
Where things stood
Developers integrating the company's payments API were opening support tickets for basic questions the documentation should have answered. The existing docs were written by engineers for engineers who already understood the system, with no examples, no error-code reference, and no clear starting point.
The approach
What we did
- Interviewed the engineering team to understand every common integration failure point
- Rewrote the documentation from a new developer's perspective, starting with a working quick-start guide
- Added a full error-code reference with plain-English explanations and fixes
- Wrote worked examples in the languages developers actually used to integrate
- Established a brand voice guide so future documentation stays consistent
The outcome
What changed
- Integration-related support tickets dropped 58% within two months of publishing
- Average time-to-first-successful-call for new developers dropped from days to hours
- The docs became the team's default answer to nearly every pre-sales technical question
More proof
Other results
Web Development🌍 International
3.2×
increase in order volume
Built a Next.js + Supabase wholesale ordering platform with live inventory, tiered pricing, and automated invoicing for a UK-based importer.
Read the full storyData & Business Intelligence🇰🇪 Kenya
KES 2.4M
monthly cost savings identified
Unified GPS tracking, fuel logs, and driver performance data into a Metabase dashboard that surfaced route inefficiencies the team could not see in spreadsheets.
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